Privacy Policy

Last updated:

1. Data Controller and Contact Information

Quezrionvap.world, operating under the brand name Relivon, is the data controller responsible for the processing of your personal data when you use our website and services.

Full Address: 3/33 Maddox St, Alexandria NSW 2015, Australia

Country: Australia

Email: office@quezrionvap.world

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above. We aim to respond to all inquiries within 30 days.

2. Purpose and Legal Basis for Data Collection

We collect and process your personal data for the following purposes, each with a clear legal basis under the General Data Protection Regulation (GDPR) and the Australian Privacy Act 1988:

  • Order Processing and Fulfillment: To process your orders, manage shipments, and provide order confirmations. Legal basis: Contract performance.
  • Customer Support: To respond to your inquiries, resolve issues, and provide assistance. Legal basis: Contract performance and legitimate interests.
  • Website Improvement: To analyze how visitors use our site and improve user experience. Legal basis: Legitimate interests.
  • Legal Compliance: To comply with tax, accounting, and regulatory obligations. Legal basis: Legal obligation.
  • Marketing Communications: To send promotional offers and newsletters, only when you have given explicit consent. Legal basis: Consent.

3. Types of Personal Data We Collect

Depending on your interactions with our website, we may collect the following categories of personal data:

  • Identity Data: Name, title, and similar identifiers.
  • Contact Data: Email address, postal address, telephone number.
  • Transaction Data: Order history, payment details, purchase records.
  • Technical Data: IP address, browser type and version, device information, time zone, operating system.
  • Usage Data: Information about how you use our website, including pages visited and time spent.
  • Communication Data: Records of correspondence when you contact us.
  • Cookie Data: As described in our separate Cookie Policy.

4. Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

  • Order and Transaction Data: 7 years from the date of transaction, as required by Australian tax and consumer law.
  • Customer Support Records: 3 years from the date of last contact.
  • Marketing Consent Data: Until you withdraw consent or request deletion.
  • Analytics Data: 26 months in aggregated form.
  • Technical and Log Data: 12 months for security and troubleshooting purposes.

5. Your Rights Under GDPR and Australian Privacy Law

You have the following rights regarding your personal data. To exercise any of these rights, please contact us at office@quezrionvap.world:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data where there is no compelling reason for continued processing.
  • Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
  • Right to Lodge a Complaint: Lodge a complaint with a supervisory authority such as the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

6. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

  • All data transmitted between your browser and our servers is encrypted using TLS/HTTPS.
  • Access to personal data is restricted to authorized personnel on a need-to-know basis.
  • We conduct regular security assessments and vulnerability testing.
  • Our systems are protected by firewalls and intrusion detection systems.
  • We maintain incident response procedures for any suspected data breach.

7. Data Sharing and Third Parties

We may share your data with the following categories of recipients under strict data processing agreements:

  • Payment Processors: To securely process transactions.
  • Shipping and Logistics Partners: To fulfill and deliver your orders.
  • Analytics Providers: To understand website usage (only with your consent where required).
  • Legal and Regulatory Bodies: When required by law.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

8. International Data Transfers

If we transfer your data outside the European Economic Area (EEA) or Australia, we ensure that adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or equivalent mechanisms recognized under applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.

10. Contact Us

For privacy-related inquiries, to exercise your rights, or for any questions about this policy:

Email: office@quezrionvap.world

Address: 3/33 Maddox St, Alexandria NSW 2015, Australia